FAQ

How do I order?

Ordering Personalized Favor Packaging from Sweet Paper Shop is an easy process that starts with customizing your selected design template online and then placing your order. After ordering, you'll receive an expertly designed digital proof by email in 2 business days. You also get two complimentary proof revision rounds should you need to correct or change your wording and color choices, or want to tweak the centering and spacing of your wording. Proof revision rounds will also take 2 business days to be emailed. After you give us your final proof approval, your order prints and ships.

When will I receive my order?

Personalized Wrappers arrive in 8 business days after you approve your proof. Personalized Favor Boxes arrive in 12-13 business days after you approve your proof. These estimated timeframes include production, shipping and delivery of your order. We also offer Rush Service and International Shipping. Learn more.

Will my order arrive before my event date?

Sweet Paper Shop products are made to order and shipped only after you give us your proof approval. As such, the actual delivery date of your order largely depends upon how quickly you approve your proof, the number of proof rounds you request, and your selected shipping method. We’ll do our best to work with you on timely delivery of your order but cannot guarantee delivery faster than what we describe in our shipping policy. If possible, place your order early to allow extra time for proofing and assembly of your favor packaging. For time sensitive orders, we offer Rush Service which may help get your order to you more quickly. Learn more.

Can I see a proof before ordering?

No automated proofs here! Real human eyes and hands will expertly design and create your proof so you can see exactly how it will look before it goes to print. Since the proofing process requires our time and detailed attention, we do not provide proofs until after you place your order.

Can you print and ship my order without a proof?

Your complete satisfaction is important to us. For this reason, we will not print and ship your order until after you review and approve your proof. Since we do not accept returns for personalized products, the proof approval step helps to ensure your one of a kind design is free of errors and typos before it goes to print.

What changes can I make to my proof?

Two complimentary proof revision rounds are included should you need to correct or change your wording and color choices, or want to tweak the centering and spacing of your wording on your proof. Additional proof revision rounds can be provided for an extra fee of $5 per proof. We also offer one complimentary font type change on most of our design templates. Additional font type changes can be provided for an extra fee of $5 per change. To learn more about changing the font on your proof, click here. If you'd like to change your chosen design template after we have created your proof, you may do so for a $10 design template change fee. Learn more.

Will colors I see on screen look the same in person?

We will print your packaging exactly as shown on your approved proof. In fact, we use a high resolution version of your proof to do the printing. However, due to the nature of digital printing and the differences in how computer monitors display color, we cannot guarantee colors viewed on screen will look exactly the same as printed colors.sample kit is available if you'd like to see our printed colors before ordering.

Can I add more words or characters?

Depending on the design template, you may be able to add a few more characters to your wording at no extra charge. You may also add extra lines of wording for a small custom design fee. Contact us with your special request before placing your order, and we’ll be happy to assist you.

Can I change the font type on my chosen design template?

We offer one complimentary font type change on most of our design templates. If you would like a different font type, please let us know under the special notes section of your order, or you may request a change during the proofing process. Additional font type changes will be $5 per change requested. Font types must be selected from our font list.

Do you offer custom design?

Absolutely! We offer a ton of design options on our website but understand that sometimes you just need something a little more custom. If you’d like to modify the layout or graphics on one of our design templates or would like a new design created just for you, we’ll do our best to accommodate your request for an extra custom design fee. Get started with a free custom design quote.

Do you offer International Shipping?

We offer international shipping to Canada, Australia and the United Kingdom directly on our website. For shipping to another country, you may contact us for assistance in placing your order. Learn more.

What type of candy bar can I use with your Personalized Candy Bar Wrappers?

Our Personalized Candy Bar Wrapper and foil combination are sized and designed to fit a Hershey's® 1.55 oz Milk Chocolate Bar, Hershey's® 1.55 oz Cookies ‘n’ Cream Bar or Hershey's® 1.45 oz Special Dark Chocolate Bar sealed in its original plastic packaging. We cannot guarantee our wrappers will properly fit other types of candy bars. Learn more.

What types of treats will fit inside your Favor Boxes?

Our Favor Box Kits are versatile, food safe and can be filled with small edible treats as well as non-edible favors. Whatever you decide to use, make sure it fits within the 2"L x 2"W x 2"H dimensions of the box. Not sure if your treats will fit? Try it out with a sample kit.

Can I add more to my order?

The more, the merrier we say! If you have not yet approved your proof, you may order additional quantities and have them shipped with your current order to avoid extra shipping charges. After you approve your proof, we typically begin production soon after, and therefore, you may not be able to add more to your current order. If production has commenced, you can place a discounted reorder in your approved design. If you’d like to add more to your order, contact us to initiate the process.

How do I reorder?

We'll keep your approved proof on file for at least one year should you need to reorder from us. If it has been more than one year since you ordered, you may need to place a new order online. To initiate your reorder, please contact us with your name, order number and the quantity you would like to reorder. We'll reply within 1-2 business days with a quote and payment link for your reorder. Minimum reorder quantity is 25 pieces. Reorders will be charged the same unit price on the original order or current quantity discount pricing for the reorder quantity, whichever is less, plus the cost of shipping. Reorders do not require your proof approval. We will print and ship the original order's approved design. Due to the nature of digital printing, regular printer calibrations and natural variations in paper stock, reorder print colors may vary slightly from your original order. For this reason, we cannot guarantee an exact color match for reorders.

Do you offer discounts or promotions?

Sweet Paper Shop offers tiered quantity discount pricing on all personalized products. Quantity discounts will be automatically applied to the quantity in your cart. On occasion, we may offer discount codes and promotions on our website or insider discounts via subscription to our email list. Be the first to know about special offers by subscribing to our email list located in the footer on our website. Please note, We reserve the right to modify, cancel and limit any promotion or offer, especially if we feel it is being misused or abused.