Order Process

Order in 3 Easy Steps!

Ordering personalized favor packaging from Sweet Paper Shop is a simple process outlined below in three easy steps. You can also find answers to your most common questions on this page. Should you need further assistance, feel free to contact us. We're happy to help! Please note we do not accept orders by phone.

free proofs

Orders for personalized products include an expertly designed digital PDF proof for your review. Two complimentary proof revision rounds are included for wording, color and minor layout changes. Thereafter, each additional proof revision round will be provided for $10. Minor layout changes include adjustments to font size, centering and spacing of wording. Major layout changes like deleting or adding lines of wording, extra wording, changing font type and changing graphics may incur an extra custom design fee. If you decide to cancel your order or select a different design after we've created your proof, we charge a $25 processing fee. Learn more about our cancellation & change policy.

Please note we do not provide hardcopy proofs.  To see a sampling of our products in person, you can click here to purchase a Sample Kit.

Turnaround & Shipping

Proofs are emailed in 2 business days after you place an order. Additional proof revision rounds will also take 2 business days. After you give us your proof approval, we print and ship your order according to the turnaround times listed below. Turnaround time begins the next business day after you submit your proof approval. Rest assured, we will not print and ship your order until you approve your proof.

TURNAROUND FOR U.S. ORDERS

  • Personalized Candy Bar Wrappers arrive in 8 business days after proof approval.
  • Personalized Favor Boxes arrive in approximately 2 1/2 to 3 weeks after proof approval.

TURNAROUND FOR INTERNATIONAL ORDERS

  • Personalized Candy Bar Wrappers arrive in 2 to 3 weeks after proof approval.
  • Personalized Favor Boxes arrive in 3 1/2 to 4 weeks after proof approval.

Please note standard shipping times are not guaranteed. If you need it faster or your order is time sensitive, rush order service is available for an extra charge. Learn more about shipping and rush service.

      proof approval

      Your complete satisfaction is important to us which is the reason we require your Proof Approval before we can print and ship your personalized product. We accept Proof Approvals via our Proof Approval Form and provide a link to the form with your e-mailed proof. We may accept your Proof Approval confirmation by e-mail message if your message clearly states you are approving your proof and the version you are approving if more than one has been provided. Production of your order may be delayed if your approval is not clearly stated and we are uncertain as to what version you are approving. When you give us your proof approval, you are also agreeing to the terms on this website including our cancellation and return policy. Once approved, your order goes to the production queue and will be printed exactly as shown on your proof. Sweet Paper Shop does not accept returns for approved proof errors, so be sure to carefully review and confirm that every detail on your proof is correct before approving.

      colors & color matching

      Due to differences in how computers display color, we cannot guarantee colors viewed on screen will match final print colors. Proofs are provided so you can review layout, wording and spelling but are not intended to represent exact color and quality of prints. We do our best to alert you to color choices we think will make wording difficult to read. Ultimately, it is the responsibility of the customer to choose their colors. For these reasons, Sweet Paper Shop does not accept returns based on color and cannot be held responsible for brightness or color difference in the finished product. If you are concerned about color, we recommend ordering a sample kit which includes a printed color chart.

      custom design

      We know the design possibilities are endless. Some customers are perfectly happy with the personalization options on our site, while others want to further customize their design. Any special requests beyond the standard product options on our site would be considered custom design and may incur extra custom design fees. Don't fret! Custom design is our specialty and surprisingly affordable. We can also make custom sized wrappers, stationery, labels and more. Learn about our custom design services and request a free quote.

      Quantity Discounts

      To make ordering larger quantities more affordable, Sweet Paper Shop offers discount pricing by quantity. Quantity discount prices are automatically applied to the cart. If purchasing multiple items, quantity discount pricing will apply to each individual item in your cart and not to the total quantity. Any variation in product style, colorway or wording requires creating multiple proofs, extra design time and extra set-up time for printing, which is the reason our order minimum and quantity discount pricing applies to each item having one design, wording and colorway only.

      larger orders over 500

      You can order any quantity you need on our website from 25 to 500 quantity. To place a larger order over 500 quantity, please click here.

      coupons & promotions

      On occasion, we offer limited time promotions and coupon codes. Promotions and coupon codes cannot be combined and cannot be applied to tax, shipping, rush charges, custom design fees or previously place orders. To prevent fraud or abuse, we reserve the right to discontinue or modify promotional offers and cancel any order. Don’t want to miss out on our special promotions? Be the first to know! Follow us on Facebook, Instagram and Pinterest, and sign up for our newsletter to get the latest updates and notifications. We send infrequent e-mails containing only select content we think you’d love to know about. We promise not to overwhelm you with e-mails, and we never share your personal information with anyone.

      Personal and Commercial Use of Sweet Paper Shop Products

      Sweet Paper Shop products are for personal use as packaging for favors, giveaways and gifts. Our favor packaging may also be used for business promotion, corporate giveaways, and product packaging as long as it is not resold on its own for any reason or represented as your product. If you would like something custom designed for your business product or promotional event, please contact us for a free quote.

      copyright, watermark and logo

      Proofs are the intellectual property of Sweet Paper Shop. We provide digital proofs for review purposes only. They are not intended for personal or commercial use and may not be used as a digital or printable product. To protect our designs, proofs are sent in low resolution and watermarked for copyright protection. This watermark will not appear on final prints. We do, however, print a small Sweet Paper Shop logo on personalized candy bar wrappers as shown on the proof. This logo will be hidden from view when correctly wrapped over your candy bar. If you do not want the logo printed on your wrappers, please let us know before you approve your proof.