Shipping & Turnaround

We are fulfilling and shipping orders within our usual timeframes although actual delivery of your package may be delayed due to the effect of the COVID-19 pandemic on shipping carrier transportation services, which is out of our control. Our standard shipping times below do not include possible delays so be sure to order well ahead of your event, or select Rush Shipping which is guaranteed. For any questions, please contact us.

Proof Processing

All orders for personalized products include a digital proof preview emailed in 2 business days after an order has been placed online. For example, orders placed on a Monday will receive a proof by the following Wednesday. Orders placed Friday through Sunday will receive a proof the following Tuesday. Proof revision rounds also take 2 business days to be emailed after we have receive your request for a revision. To help ensure your proof is error free before it goes to production, we require your proof approval before we can print and ship your order. Estimated delivery timeframes provided on this page do not include proof processing, so please allow extra time for the proofing process.

U.S. Shipping Options

Sweet Paper Shops offers affordable standard shipping within the United States and Puerto Rico. We also offer Rush Shipping for faster guaranteed service.

Personalized Candy Bar Wrappers

U.S. SHIPPING OPTIONS

ESTIMATED DELIVERY

SHIPPING RATE

Standard

6 business days after proof approval

$6

Rush

4 business days after proof approval

Starts at $30

Personalized Favor Boxes

U.S. SHIPPING OPTIONS

ESTIMATED DELIVERY

SHIPPING RATE

Standard

12 business days (approx. 2 1/2 weeks) after proof approval

$8

Rush

9 business days after proof approval

Starts at $36

Important Notes:

  • Estimated delivery timeframes start the next business day after you give us your proof approval and include production, shipping and delivery of your order. Business days are Monday through Friday 9 am to 5 pm PST.
  • For Standard Shipping, we use USPS Priority Mail. Although quick and economical, estimated delivery dates for USPS Priority Mail cannot be guaranteed.
  • For Rush Shipping, we may use either USPS Express 1-2 Day Service or UPS 2nd Day Air. Shipping transit times for both services are guaranteed by the shipping carrier. Please note, Rush Shipping is not available for P.O. Boxes.
  • Shipping rate is per product type. If an order contains more than one product type, the rates for each product type will be combined at checkout.

International Shipping Options

Sweet Paper Shop ships to Canada, Australia, France, and the United Kingdom via UPS Standard Shipping Service. For all other countries or if you need faster shipping service, please contact us for assistance in placing your order.

PRODUCT TYPE

ESTIMATED DELIVERY

SHIPPING RATE

Personalized Candy Bar Wrappers

6-10 business days after proof approval 

Varies by weight and destination

Personalized Favor Boxes

approx. 2 1/2 to 3 weeks after proof approval

Varies by weight and destination

Important Notes:

  • Estimated delivery timeframes start the next business day after you give us your proof approval and include production, shipping and delivery of your order. Business days are Monday through Friday 9 am to 5 pm PST.
  • International shipping rates do not include import taxes or duties that may be imposed by the destination country if required. Customer is responsible for paying any applicable import fees before the package can be released. If you are concerned, please check your country’s current rules on purchasing merchandise from the United States.
  • UPS will make up to three attempts to deliver your package before it is returned.
  • Sweet Paper Shop cannot be held responsible for delays or damages due to customs inspections or failure to pay any applicable import fees.

Split Orders

Larger orders may be split into multiple shipping packages. If your order contains more than one product type with different delivery timeframes, items in your order will be split into multiple shipments and delivered on different dates based on the turnaround times for each product type.

Sample Kit Shipping

Sample Kits ship free within the United States and arrive in approximately 1 to 1 1/2 weeks by USPS First Class Mail. Free shipping offer applies to one kit shipping to one address. Shipping transit time to international destinations takes approximately 1 to 3 weeks. International shipping cost varies by destination and will calculated during the check out process. Please note, transit times include processing and delivery. USPS First Class Mail is not a guaranteed service.

Tracking Confirmation

A confirmation e-mail with tracking information will be sent upon shipment of your order. Please allow up to 24 hours for tracking updates to be available.

Returned Packages

Sweet Paper Shop will not issue refunds for orders returned to us by the carrier if you refuse delivery, if a delivery attempt has been made by the carrier with no success, or if you provided us with a wrong address. If the package is returned by the carrier to us, we'll be happy to re-ship the package, but the customer will be responsible for paying re-shipping charges.

Late Delivery, Missing Package, Service Disruptions, Address Errors, Damaged Items

We do our best to carefully package your order and will work with you to ensure smooth delivery of your package. We cannot, however, control the actual delivery of your order after your package leaves our hands and is accepted by the shipping carrier. After the shipping carrier accepts your package, the actual delivery of your package can be impacted by many events beyond Sweet Paper Shop’s control. For this reason, we cannot be held liable for late deliveries by the shipping carrier, lost or stolen packages, or service disruptions due to weather-related conditions and other natural disasters or events. Since we rely on the customer to provide us with a correct shipping address, we cannot be held responsible for delayed, lost or returned packages as a result of wrong address due to customer error. If your package is shown as delivered and you cannot locate it, we suggest you do the following:

  • Check mailboxes for smaller packages.
  • Check for a parcel locker key if your mailbox is in a cluster unit.
  • Check areas outside of your house where packages may have been left by your courier, such as near the front door, sideyard and backyard.
  • Look for a possible mail hold notice in your mailbox or attempted delivery notice left by the carrier near your front door.
  • Check with household members, neighbors, building managers, front desk, mailroom and anyone else who may have accepted the delivery for you.

If your package is damaged or lost by the carrier in transit, please contact us immediately and we'll be happy to work with you on a discounted reprint.