Shipping & Turnaround

We are fulfilling and shipping orders within our usual timeframes although actual delivery of your package may be delayed due to the effect of the COVID-19 pandemic on shipping carrier transportation services, which is out of our control. Our standard shipping times below do not include possible delays so be sure to order well ahead of your event, or select Rush Shipping which is guaranteed. For any questions, please contact us.

Proof Processing

For personalized items, a proof preview will be emailed in 2 business days after you place your order. For example, orders placed on a Monday will receive a proof by the following Wednesday. Orders placed Friday through Sunday will receive a proof the following Tuesday. Proof revision rounds also take 2 business days to be emailed after we have receive your request for a revision. To help ensure your proof is error free, we require your proof approval before we can complete your order. Estimated delivery timeframes do not include proof processing, so please allow extra time to receive, review and approve your proofs.

U.S. Shipping Options

U.S. shipping options apply to all contiguous states, Hawaii, Alaska and Puerto Rico. Estimated delivery timeframes begin the next business day after you give us your proof approval. Our business hours are Monday through Friday 9 am to 6 pm PST. Shipping includes Saturday delivery.

Personalized Candy Bar Wrappers

U.S. SHIPPING OPTIONS

ESTIMATED DELIVERY
includes production

SHIPPING RATE

Standard

7 business days after proof approval

$7 Flat Rate

Rush

4 business days after proof approval
GUARANTEED

Varies by weight and destination

Personalized Favor Boxes

U.S. SHIPPING OPTIONS

ESTIMATED DELIVERY
includes production 

SHIPPING RATE

Standard

12 business days (2 1/2 weeks) after proof approval

 $8-$12

Rush

9 business days after proof approval
GUARANTEED

Varies by weight and destination

Important Notes:

  • Standard Shipping service is USPS Priority Mail. While economical, USPS does not guarantee Priority Mail so packages may arrive later on occasion.
  • Rush Shipping service will be either USPS Priority Mail Express or UPS Next Day Air. Shipping transit times for both services are guaranteed by the shipping carrier.
  • Shipping rate is per product type. If an order contains more than one product type, the rates for each product type will be combined at checkout.

International Shipping Options

Sweet Paper Shop ships to Canada, Australia, France, and the United Kingdom via UPS. Estimated delivery timeframes begin the next business day after you give us your proof approval. Business days are Monday through Friday 9 am to 5 pm PST. For all other countries or faster service, please contact us for assistance in placing your order.

PRODUCT TYPE

ESTIMATED DELIVERY
includes production

SHIPPING RATE

Personalized Candy Bar Wrappers

6-10 business days after proof approval 

Varies by weight and destination

Personalized Favor Boxes

3 weeks after proof approval

Varies by weight and destination

Important Notes On Import Taxes and Duties:

  • International shipping rates do not include import taxes or duties that may be imposed by the destination country if required.
  • Customer is responsible for paying any applicable import fees before the package can be released. If you are concerned, please check your country’s current rules on purchasing merchandise from the United States.
  • Sweet Paper Shop cannot be held responsible for delays or damages due to customs inspections or failure to pay any applicable import fees.

Digital Printables

Digital printables do not involve delivery of a physical product. They are flattened non-editable PDF files delivered via a link for download and printing by the customer. Non-personalized digital printables are available for immediate download after checkout. Personalized printables will be emailed in 2 business days after proof approval. Please note, proofs are low resolution files intended for review purposes only. Your proof approval must be provided to us before you can receive your high resolution file. Digital file links are set to expire as instructed with the link, so please be sure to download and save a copy of your printable file before the expiration date. While we do our best to keep digital copies of personalized orders for at least one year, we cannot guarantee we can archive a copy.

Sample Kits

Sample kits ship free within the United States by USPS First Class Mail and will take approximately 1 to 1 1/2 weeks for processing and delivery. Free shipping offer applies to one sample kit per order. Sample kit shipping to international destinations may take up to 3 weeks.

Split Orders

Larger orders may be split into multiple shipping packages. If your order contains more than one product type with different delivery timeframes, items in your order will be split into multiple shipments and delivered on different dates based on the turnaround times for each product type.

Tracking Confirmation

A confirmation e-mail with tracking information will be sent upon shipment of your order. Please allow up to 24 hours for tracking updates to be available.

Returned Packages

Sweet Paper Shop will not issue refunds for orders returned to us by the carrier if you refuse delivery, if a delivery attempt has been made by the carrier with no success, or if you provided us with a wrong address. If the package is returned by the carrier to us, we'll be happy to re-ship the package, but the customer will be responsible for paying re-shipping charges.

Late Delivery, Missing Package, Service Disruptions, Address Errors, Damaged Items

We do our best to carefully package your order and will work with you to ensure smooth delivery of your package. We cannot, however, control the actual delivery of your order after your package leaves our hands and is accepted by the shipping carrier. After the shipping carrier accepts your package, the actual delivery of your package can be impacted by many events beyond Sweet Paper Shop’s control. For this reason, we cannot be held liable for late deliveries by the shipping carrier, lost or stolen packages, or service disruptions due to weather-related conditions and other natural disasters or events. Since we rely on the customer to provide us with a correct shipping address, we cannot be held responsible for delayed, lost or returned packages as a result of wrong address due to customer error. If your package is shown as delivered and you cannot locate it, we suggest you do the following:

  • Check mailboxes for smaller packages.
  • Check for a parcel locker key if your mailbox is in a cluster unit.
  • Check areas outside of your house where packages may have been left by your courier, such as near the front door, sideyard and backyard.
  • Look for a possible mail hold notice in your mailbox or attempted delivery notice left by the carrier near your front door.
  • Check with household members, neighbors, building managers, front desk, mailroom and anyone else who may have accepted the delivery for you.

If your package is damaged or lost by the carrier in transit, please contact us immediately and we'll be happy to work with you on a discounted reprint.